Syllabus: GS 2 – citizens charters, transparency & accountability and institutional and other measures.
| Though Citizen’s charters have been formulated by many public service delivery organizations, there is no corresponding improvement in the level of citizens’ satisfaction and quality of services being provided. Analyse. | 2013 |
| ‘A national Lokpal, however strong it may be, cannot resolve the problems of immorality in public affairs’. Discuss. | 2013 |
| The Citizen’s Charter is an ideal instrument of organisational transparency and accountability, but it has its own limitations. Identify the limitations and suggest measures for greater effectiveness of the Citizen’s Charters. | 2018 |
| Discuss the role of Public Accounts Committee in establishing accountability of the government to the people. | 2017 |
| Can Civil Society and Non-Governmental Organizations present an alternative model of public service delivery to benefit the common citizen? Discuss the challenges of this alternative model. | 2021 |
| “Pressure groups play a vital role in influencing public policy making in India.” Explain how the business associations contribute to public policies. | 2021 |